Refund Policy
Effective date: July 1, 2014
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At America's Puppies, our top priority is providing healthy, happy puppies to loving homes. We are proud of the care we give our puppies, and we stand behind their health.
Our Guarantee to You
Every puppy we sell is healthy at the time of sale. We never sell sick puppies —ever. All of our puppies receive proper care and veterinary attention before going to their new home.
Replacement Policy for Congenital Conditions
If a puppy is diagnosed by a licensed veterinarian with a congenital health condition that seriously affects its quality of life, we will replace the puppy with one of equal value, upon availability, at no additional cost to you. This replacement is valid for up to one year after the date of purchase.
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If you have any questions about this policy or believe your puppy may have a qualifying health condition, please contact us at:
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Refund/Return Policy
We do not offer refunds —only replacements for qualifying puppies. We do not pay veterinarian bills for any buyer for any reason after the sale of the puppy. Once the puppy leaves our hands, we cannot accept returns of puppies due to environmental risks to our dogs and puppies on site.